A 2.5-year battle over R36,000 billed to me in error

<p>About two and a half years ago my MTN contract line was cut - I was unable to call out or receive calls or any other services. It turned out they had cut my line because I had run up a bill of R36,000 in data roaming. This was, of course, an error on behalf of MTN (it was impossible to run up such a bill even if I tried really hard - I had a cap of R5000, thinking I'd never reach it).<br /><br />Although they admitted it must have been a mistake they refused to reconnect the line until I paid for 50% of this bill. I rely completely on my phone for business so I took a loan out and paid them this 50%. They then said I must pay the other half off. I refused and then entered this totally surreal negotiation and I ended up pay around another R5000. <br /><br />Fast forward four months later and hours of phone calls, time spent writing so many emails and asking friends for help, I was finally repaid this money.<br /><br />Then, in March 2017 I was cut off again. They had apparently slowly credited my account with the money they had already paid us back. Once again, an error completely on the part of MTN. Because this made my contract only slightly cheaper each month, I didn't notice this happening. I once again was in a situation where they were ordering me to pay back all the money immediately or face being cut off again. I couldn't believe we were back there again. <br /><br />The total they had accidentally credited was R 12 226.12. Again, after fighting all day they finally agreed that we could pay 5 installments of R2445.23 per month back to them. I have been doing this diligently every month, even though, once again ALL OF THIS WAS MTN'S ERROR.<br /><br />However, today 29th June 2017, they cut me off again, insisting that if I didn't pay the remaining amount immediately they would leave my line dead.<br /><br />My husband and I have bent over backwards trying to resolve the issue that was never related to anything we did wrong and all we have had from MTN was disgusting, unsympathetic bullying. They have left us out of pocket and with a hugely bitter taste in our mouths. We are now just trying to get everything paid as soon as possible so that I can move to another provider.<br /><br /></p>