SK
Sabina K

1 reviews | Active since Nov 2014

27 Oct 2015, 10:54

9th COMPLAINT AND STILL NO RESPONSE..

I am out of breath just thinking of MTN. I have logged numerous complaints to no avail. I have had so many automated responses I need to frame them because again that is what MTN is good for. I am still in shock to think that I have a dispute and nobody has picked up the telephone to call me to advise how I was billed. My matter is now handed to the legal department and what do you know the number provided by the customer care rings and nodody answers,I then ask myself does this company really care about their clients now you be the judge of that. I am ****ed off by their lack of concern towards people. I was promised feedback from the 2nd of September I have all the backup emails as proof and still nobody has bothered. I would like to terminate these contracts because MTN is too rich they don't need my business. As the saying goes one man's loss is another telecommuncations gain. Mtn I have lost every ounce of faith in all of you. If I do not hear from you telephonically after 5 days I will lodge more complaints until one of you listen to me as a client. If there are telecommunication companies that need my business and want to port my lines please call me on ***<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Ethan@0906,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that the request has been sent to the billing department to validate the usage for the August invoice on cell *** . As per the billing department the charges are valid.\invoice dated 2015-08-13 are valid and billed correctly