9Months - NOT YET RESOLVED

I upgrade my contract with MTN in FEB 2018, there are two lines on the contract, one is for Sim only and and another for device and SIM. At the time I was upgrading MTN was running a promo on double up data. One of the SIMs is being provisioned monthly with correct data, 10Gig anytime + 10Gig night express. The SIM with the device is not provisioned correctly, I get 5gig anytime plus 10gig night express.

I have been following up this since last year March, they kept sending me escalation numbers, a day later a resolved sms will come through on my phone. I have escalated this issue with the store (Hemmingways - East London), the manager there said she will follow up and never did. The sales consultant who assisted me with has sent through countless escalation to the head office.

MTN owes me my data and I wish I had followed my gut on not upgrading with them.