*****

I recently app**** for a cellphone and was informed during the application process that the phone would come with a free router. After accepting this offer, I received confirmation that my application was approved and got messages stating that my phone would be delivered on Friday, 31/05/2024. However, when I followed up on the delivery, the courier company informed me that my phone had been recalled. As a result, I now have a router that I did not apply for and no phone. When I contacted the company, I was told that it was a system error and that I would not receive my phone. Furthermore, I was instructed to apply at the branch. I want to highlight that I do not need a router, and I feel that this situation could be viewed as *****ulent or as a misleading sales strategy. I am now in a situation where I have to pay for a router every month, even though I neither want nor app**** for it.