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I have been a loyal MTN customer from 2006,but after the experience I had yesterday.I had second thoughts.

The issue is basics , I dial *141# and it shows you on top Airtime , Data , Minutes ,followed by other options.

My airtime states R0.00 , data 1.3 GB and Minutes 300 and something,which some is from MTN-to MTN and the rest is to other service providers.

The problem is ,I bought a 1 Gig Monthly data from my banking app.Used a certain amount and then I get cut off from using it. I receive a message telling me sign into network and no data funds available , yet it shows my 1.3G available.

I went to three stores(Two in Waterfall Mall and one in CBD) in Rustenburg yesterday ,20/04/2023 and this is what I was told.

I must rather buy data inside the store than to purchase from my banking app. I must download the MTN app I must dial 135 I only have 400 and something Mb of showmax promo data which 200 and something will expire on 9 May 00:00,which still doesn't make any sense.

This morning I am totally cut of , no signal , nothing.I make calls and 3 seconds into the call,It gets cut off.When I phone or get phoned the lines cross and other people are answering or in the back ground.

I am not someone that likes complaining and have alot of patience ,but this was totally useless.Nobody can explain to me why,what or where my data is that is shown on the data I receive.I will stay