GJ
G J
1 reviews | Active since Nov 2013
10 Feb 2015, 12:21
96 working hours,my foot!
On the 27th jan 2015,i sent an email to mtn stating my problem/s.<br> That very same day i got an email saying:''Good Day,<br> Kindly note that coverage query has been logged ref#: *** MTN coordinator will communicate with the client within 96 working hours for further assistance in resolving the problem.<br> Kind Regards.''<br> <br> My problem now is its 14days after & im still waiting.....or should the whole household just accept this and port to a new network?
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MTN South Africa's replyOfficial
23 Feb 2015, 14:50Hello MrsGia,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Feb 2015, 14:50
Official
Hello MrsGia,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***