9 months of hell

<p>As of October 2015, MTN in Retail Park Beacon bay has been the most unhelpful as can be. In October my mother went in to MTN to cancel my sisters contract and turn it into a prepaid cellphone number, first of all they told her that she could not do this process today and that she should come back the following day to complete the request. My mother returned the following day and tried to complete the procees, the assistant then told my mother that she could not complete the request as they needed my sister´s permission, so my mother gave them my sisters email address and they sent of the request to my sister in China for the approval to swop the contract to prepaid, my sister sent back all the documents that they required and they said that they will then do the swop. In November my mother noticed that the money for the contract still came off my sisters account and that the airtime still loaded on the phone, thinking this was normal and that it would take a month for the request to go through and the contract to finish, my mother did nothing about it. My mom then left on holiday and when she returned in January noticed that the past two months the same thing happened and that they money was still coming off the account, she went to MTN and they appologised and said they would sort out the problem, however they did not sort out the problem, it happened again and again, eventually MTN took the stop order off of my sisters acount so that the money wouldnt be taken off every month, this was only after my mother went into the shop relentlessly to complain that nothing was being done. So my mom assumed that okay, something is going to happen now and at least my sister is not loosing money anymore, at the end of the month my mom received a sms from MTN saying that my sisters account was over due, returning to MTN they promised they would sort out the problem, at the end of the third month of this happening now, my mom receieved a threatening sms to say that my sisters case was now being handed over to the lawyers and legal action will be followed, of course my mom is seriously worried now that my sister will get a bad credit rating because MTN could not do their job properly. That brings us to about May this year. MTN has now blocked my sisters phone because the account has been unpaid, all of this has been happening while my mom has religously been going to MTN everyday to see if they have sorted out the problem yet. One lady at MTN retail park was so uninterested in doing her job that she even suggested to my mother to go to the Hemingways branch because she didnt want to help my mom. The icing on the cake came this month when my sisters phone was ****** from her in China, she bought a new phone but can´t download watsapp because the pin code to download the watsapp application gets send to the phone number that MTN has blocked, now my grandparents are so distraught because they have no way of contacting their grandchild who is halfway accross the world to even know if she is alive or not or to just tell her that they are thinking of her. This is just one of the problems that has arrised from this mobile number being blocked, not to mention that MTN has obviously not paid back the money my sister lost from the months when the contract was supposed to be stopped already and all the money my mom has lost everyday from driving in to MTN to see if the problem can be sorted and the countless amount of extra lessons that she had to cancel to sort out this problem.</p> <p> MTN Beacon bay most women can achieve a miracle of bringing a life into this world in 9 months, you can´t even swop a simple contract into a prepaid number in the same amount of time.</p>