WD
Wayne D
1 reviews | Active since May 2011
14 Nov 2017, 11:26
9 days?
@MTNza please explaine to me how a 2GB data bundle purchased on the 5th of November can expire today the 14th November? 9 days? And then I get a **** Storey as to how it was a 2week package? Do any of your call centre staff actually do any Training on any of your products and how they are structured and work? Basically in a nutshell you took my money and have not provided the service it was exchanged for....which I believe is theft or ***** or both...
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MTN South Africa's replyOfficial
15 Nov 2017, 11:29Good day Wayne,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our conversation, the 2GB data is only set to expire on the 05 Dec 2017. your current data balance is 752.22MB.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply15 Nov 2017, 11:29
Official
Good day Wayne,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our conversation, the 2GB data is only set to expire on the 05 Dec 2017. your current data balance is 752.22MB.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
WD
Wayne D's updateReviewer Update
15 Nov 2017, 11:32Hi Kabelo.
many thanks on getting back to me, all seems to be sorted now, thanks for the fats response and turn around time :)
WD
Wayne D's update15 Nov 2017, 11:32
Reviewer Update
Hi Kabelo.
many thanks on getting back to me, all seems to be sorted now, thanks for the fats response and turn around time :)