9 Calls, No resolution and No response / feedback

I tried to load data bundle digitally while travelling in SA - didn't work. Called the 809 contact center to load. They could loaded and indicated 24 hours to load. Data bundle did not load. Called again to be informed technical issue which has now been escalated. Was not resolved in the promised timelines. Called again - Same story... Received a promise that I would be called with a resolution - never received a call or resolution... Called again and demanded to speak to supervisor - received the same response and he promised to call me personally with a resolution - As expected he never called me or resolved the issue. <br> <br> This went on for over a week before Christmas. As a result I ran all by business conference calls on out of bundle rates while travelling.<br> <br> While I understand there are technical issues, the willingness to resolve the issue was unacceptable. The agents and the supervisor rather preferred to use standard script to get me off the call.<br> <br> The 809 Business Contact Center is supposed to give superior service. The fact that to date my issue has not been resolved nor have I received a call is the poorest service I have received in a long time.