KA
Kyle A
1 reviews | Active since Aug 2015
17 Aug 2015, 10:44
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Spoke agent and she advised me that if I want to end my contract I could do so any time due to the fact that I will only pay for airtime and I asked her how much i would be paying which she said would be R80 then I contacted them then they told me I can't end the contract I need to pay the 24 months up first then I found out I owe R1600 because it was placed on open billing which I never agreed to it and I still can't end contract ... I AM NOT HAPPY WITH THE TWO DIFFERENT STORIES THE AGENTS HAVE GIVEN ME PLEASE LISTEN TO THE RECORDING OF THE CALLS...
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MTN South Africa's replyOfficial
23 Sept 2015, 16:23Hello Kyle kpj Abraham,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply23 Sept 2015, 16:23
Official
Hello Kyle kpj Abraham,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback.
Kind Regards
Siphumezo
Ref#: ***
Best regards,