IK
Innocent K
1 reviews | Active since Jun 2013
24 Apr 2015, 07:52
831808
I have been trying to cancel my contract since end of February. When I call the *** number, the voice prompt ask me to enter the number the quiry relates I did then will tell me to hold for the next available consultant and just cut me off. This has been going for almost two months. I need someone from mtn to call me back as this is irritating.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 09:42Hello spha9662,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the invoice number E*** is linked to your Broadband 1GB contract. This contract only expired on the 21st of April 2015 and could have only been cancelled from this date.
We can now confirm the number has been migrated to prepaid and will be fully active on the prepaid network within 2-24 hours.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the invoice number E*** is linked to your Broadband 1GB contract. This contract only expired on the 21st of April 2015 and could have only been cancelled from this date.
We can now confirm the number has been migrated to prepaid and will be fully active on the prepaid network within 2-24 hours.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 May 2015, 09:42
Official
Hello spha9662,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the invoice number E*** is linked to your Broadband 1GB contract. This contract only expired on the 21st of April 2015 and could have only been cancelled from this date.
We can now confirm the number has been migrated to prepaid and will be fully active on the prepaid network within 2-24 hours.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the invoice number E*** is linked to your Broadband 1GB contract. This contract only expired on the 21st of April 2015 and could have only been cancelled from this date.
We can now confirm the number has been migrated to prepaid and will be fully active on the prepaid network within 2-24 hours.
Regards
Tim
MTN Complaints Management Team: REQ:***