gB
gert B
1 reviews | Active since Sept 2013
19 Nov 2015, 14:21
***
Hi I tried calling the 808 4 times today and every time I get through to an agent the line drops, I had a look at my statement and see that I get charged R2.63 every morning at 07:20 am for the following number ***, I want to find out what this is all about, I do not dial that number at all, this is ***** if I get billed evrymorning for something I do not do , please can we sort this out ASAP,
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MTN South Africa's replyOfficial
20 Nov 2015, 12:07Hello bouwmag,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated the matter and found an active Content subscription with Rate 'n Date on your number. Please note that a cancellation request has been logged with the company Rate 'n Date and ref is: #***. We also requested for a confirmation sms to be sent to you once the subscription has been cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated the matter and found an active Content subscription with Rate 'n Date on your number. Please note that a cancellation request has been logged with the company Rate 'n Date and ref is: #***. We also requested for a confirmation sms to be sent to you once the subscription has been cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply20 Nov 2015, 12:07
Official
Hello bouwmag,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated the matter and found an active Content subscription with Rate 'n Date on your number. Please note that a cancellation request has been logged with the company Rate 'n Date and ref is: #***. We also requested for a confirmation sms to be sent to you once the subscription has been cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have investigated the matter and found an active Content subscription with Rate 'n Date on your number. Please note that a cancellation request has been logged with the company Rate 'n Date and ref is: #***. We also requested for a confirmation sms to be sent to you once the subscription has been cancelled.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
itumeleng Rakoena
REQ:***
Best regards,