ST
Sanah T
1 reviews | Active since Mar 2016
01 Mar 2016, 16:58
***
I have bee calling the billing department regarding a payment arrangement, this number *** is not working, the call agent on 808 ( call ***) said they working till 5pm, i have been calling since 4h10pm. kindly give me another number i can use.
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MTN South Africa's replyOfficial
02 Mar 2016, 17:18Hello Neesh4819,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that payment arrangements are handled by the 808 Customer Care line. In a case where the arrangement is beyond their limit then the call gets transferred to the Credit Management Team who do not have a direct number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that payment arrangements are handled by the 808 Customer Care line. In a case where the arrangement is beyond their limit then the call gets transferred to the Credit Management Team who do not have a direct number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2016, 17:18
Official
Hello Neesh4819,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that payment arrangements are handled by the 808 Customer Care line. In a case where the arrangement is beyond their limit then the call gets transferred to the Credit Management Team who do not have a direct number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that payment arrangements are handled by the 808 Customer Care line. In a case where the arrangement is beyond their limit then the call gets transferred to the Credit Management Team who do not have a direct number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,