***

Claim form was sent trough to MTN insurance via FAX and Email on the 20th of April and they received the claim on the 30th of April after numerous calls. On the 6th i spoke to Patric and by then i was waiting for my Phone to be Picked up for repairs, 12/5/ and 15/5 and eventually on the 27th the phone was picked up. Oky here the trouble started, since then till the 10th witch i have been waiting for the repair cost and excess to pay. On the 19th of June i Paid the access, spoke to Ben on the 22/6 he advised me that he will send trough all the documents to the repair center and they will phone me within 48 hours, I then spoke to Ben on 29/6 again, once again i been told 48 hours i will receive a call telling me that they will deliver my phone to me by Friday 3July. <br> No call for Delivery and when i phone now the phone has not even been dispatched form the repair center. I have been waiting very long and it is something i have been paying for 2 months that i do not have. I have all call ref numbers