LM
Lebognag M
1 reviews | Active since Jul 2011
06 Jul 2015, 10:39
***
Good Day<br> I am very disappointed once again with MTN . Last year I complained about an account on my name which the number was closed many years ago but now reflecting as an outstanding balance. A lady sent me an e-mail with just a one liner to say what is my ID number I sent her the ID number and that was it I have never heard anything again. This is really bad customer service and their legal call centre no one is picking up the phones and you cannot even speak to anyone to assist you. Can someone please help with this please to be off my name .
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 10:26Hello lebo1757,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department (***) who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department (***) who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 10:26
Official
Hello lebo1757,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department (***) who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your query has been transferred to our Legal department (***) who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,