82 Unauthorised MTN Card Deductions of R229 Each — R19,000 Removed Without Consent

82 Unauthorised MTN Card Deductions of R229 Each — R19,000 Removed Without Consent

Complaint I am lodging this complaint after exhausting all internal MTN channels without meaningful progress.

On 5 January 2025, I reported that MTN Billing had deducted R229 from my bank account 82 times, totalling R19,000. These deductions were processed as card transactions, not debit orders, using my card details from a single recurring data bundle purchase (which has since been cancelled).

I have provided MTN with:

the original invoice, the date of the first deduction, and a full list of all 82 unauthorised transactions. Despite this, my issue has not been taken seriously. Customer Service and the ***** Department have repeatedly given responses that are unrelated, dismissive, or simply incorrect. I have been passed between agents, ignored after follow‑ups, and told that MTN will “get back to me when they are ready.”

On 5 February, I was informed that the matter had been escalated to the Superflex team, who would respond within 48 hours. It is now far beyond that timeframe, and I have received no feedback.

MTN has a known history of similar billing issues, and this experience reflects a concerning pattern.

I am requesting:

Immediate investigation into the 82 unauthorised card transactions, Full reimbur*****t of the R19,000 deducted without consent, and Written confirmation of corrective action to prevent further deductions. I am willing to cooperate fully, but I need MTN to take responsibility and resolve this matter urgently.