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I purchased a Wifi R499 deal with *** allocated to the router, as I ran out of data I loaded R200 airtime and submitted a data bundle purchase via the app as I could not convert the airtime.

I called the call center on 08/06 and requested to know by MTN why? 1. I could not convert the airtime loaded to a data bundle? 2. My payment taken for a 5GB additional data was not loaded?

I was then informed that the made for HOME plan does not allow additional data to be loaded once the data has depleted. Only a recurring bundle can be loaded which I gave the go ahead to do on 08/06 for an additional 5GB of data.

I requested: 1. For the airtime to be transferred from the *** to *** (the main contract number) as this airtime cannot be used on the data plan. 2. To load the additional 5GB of data and have it added to my bill.

It has been 48 hours later, my airtime has been transferred and no data has been loaded.

PLEASE CANCEL THE ADDITIONAL 5GB OF DATA RECURRING BUNDLE AND ENSURE THAT I AM NOT BILLED ANY ADDITIONAL COST FOR THESE BUNDLES MONTHLY AS I DID NOT RECEIVE IT.

WHAT I STILL REQUIRE: 1. 1. TRANSFER THE R200 CREDIT AIRTIME FROM *** TO *** 2. CANCEL THE 5GB RECURRING BUNDLE ADDED TO MY DEAL AS ITS OF NO USE 3. ADVSIE WHY AN ADDITONAL R100 WAS DEBITED FROM MY ACCOUNT THIS MONTH