80G NOT PROVISIONED FROM 01MARCH TO DATE. DEBIT ORDER WENT OFF WITHOUT BEING PROVIDED WITH DATA

I PURCHASED 80G DATA THAT WAS NEVER PROVISIONED TO ME. DEBIT ORDER WENT OFF BUT I NEVER RECEIVED MY 80G YET. I PUCHASED IT ON 01MARCH 2020 TILL THIS DAY NOT 80G WAS PROVIDED. I WAS ASSISTED BY *** and HIS COLLEAGUE THABISO I DID NOT GET HIS SURNAME. I LITERALLY WALKED TO THE STORE SEVERAL TIMES TO SORT OUT MU CONTRACT TILL TODAY NOTHONG HAS BEEN DONE YET THEY HAVE DEBITED MY ACCOUNT. THEY HAVE *****ED MY ACCOUNT THAT MEANS. HOW CAN THEY DEBIT ME FOR DATA THAT WAS NEVER PROVISIONED. I AM SO FLABBERGASTED RIGHT NOW. MY WORK IS ON A STAND STILL. TICKET NUMBER *** WAS CLOSED WITHOUT ACTION. TICKET *** STILL OPEN NO ACTION DONE TO DAY. URGENTLY CONTACT ME ON *** FOR MORE INFO.