BJ
Brian J
1 reviews | Active since Feb 2013
02 Jul 2015, 21:56
808 - WAIT 45 minutes then operator cuts you off
Roaming activated on contract when NOT requested. Possible Roaming *****. Cannot get through to service number to check whats going on. When getting through operator cuts you off.<br> What kind of company is this? It seems that service left the building, so it's time for customers to leave as well.
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Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 09:30Hello biffvj,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The roaming service was activated when you were still Nashua. You will only be charged if you go abroad and make calls. While in SA the service is loaded on your contract but not chargeable.
You can advise us if you wish to cancel the service on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The roaming service was activated when you were still Nashua. You will only be charged if you go abroad and make calls. While in SA the service is loaded on your contract but not chargeable.
You can advise us if you wish to cancel the service on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply13 Jul 2015, 09:30
Official
Hello biffvj,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The roaming service was activated when you were still Nashua. You will only be charged if you go abroad and make calls. While in SA the service is loaded on your contract but not chargeable.
You can advise us if you wish to cancel the service on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The roaming service was activated when you were still Nashua. You will only be charged if you go abroad and make calls. While in SA the service is loaded on your contract but not chargeable.
You can advise us if you wish to cancel the service on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***