808? Really.
So i write to hello peter, in need of someone updating my Credit record from MTN, as my account has been paid up. Get a reply from ishie to call 808? Uhh do i use the laptop to dial that i got with mtn, maybe theirs a hidden feature? Because 808 does not work with Vodacom, telkom and my land line.
I mean really? I get a number to dial, but they just assume i have a cellphone? I don't even see why i have to call, when MTN is the ones who can't update the system on their own? Please fix this.
Dear Shameel,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
MTN has sent a request to the Credit Bureau in order for them update your payment profile accordingly.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team.
Best regards,
Dear Shameel,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
MTN has sent a request to the Credit Bureau in order for them update your payment profile accordingly.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team.
Best regards,