aM
anthony M
1 reviews | Active since Jun 2014
18 Aug 2015, 15:28
808 only open 8am to 5pm and staff not compitent
I got a message stating that my account was going to be suspended yesterday morning.<br> <br> I then called in and made a payment arrangement to clear the mix up. They then \re-activated"my lines. I was told that it would be instant. During the course of yesterday"
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MTN South Africa's replyOfficial
09 Sept 2015, 09:33Hello diligenthawk89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that other numbers are not suspended, except for one number. Because your account is in 90 days arrears you will have to contact customer care and request them to transfer you to credit controllers so that they can remove the barring on that particular number which is still barred.
808 operating hours are 24/7, it could be our operating lines were offline on that day, we sincerely apologised for the misrepresentation of information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that other numbers are not suspended, except for one number. Because your account is in 90 days arrears you will have to contact customer care and request them to transfer you to credit controllers so that they can remove the barring on that particular number which is still barred.
808 operating hours are 24/7, it could be our operating lines were offline on that day, we sincerely apologised for the misrepresentation of information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
MTN South Africa's reply09 Sept 2015, 09:33
Official
Hello diligenthawk89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that other numbers are not suspended, except for one number. Because your account is in 90 days arrears you will have to contact customer care and request them to transfer you to credit controllers so that they can remove the barring on that particular number which is still barred.
808 operating hours are 24/7, it could be our operating lines were offline on that day, we sincerely apologised for the misrepresentation of information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that other numbers are not suspended, except for one number. Because your account is in 90 days arrears you will have to contact customer care and request them to transfer you to credit controllers so that they can remove the barring on that particular number which is still barred.
808 operating hours are 24/7, it could be our operating lines were offline on that day, we sincerely apologised for the misrepresentation of information.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie