ZB
Zelda B
1 reviews | Active since Mar 2009
01 Apr 2015, 13:45
808 Number doesnt work
I am due for an upgrade on 1 May of this year and queried if i can upgrade a month earlier. I was told to phone th e 808 call centre number during office hours. I have now tried 6 times and everytime the phone gets dropped after holding on for 2 to 10 minutes. I was previously with Nashua Mobile and since MTN took over it has gone down hill. I have been with MTN for more than 10 years and i have never had as many problems. Can someone please contact me.
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MTN South Africa's replyOfficial
15 Apr 2015, 16:14Hello zeldab,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you have been contacted by one of our trained consultants. An early u upgrade has been approved, however there is an amount of R299.00 payable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you have been contacted by one of our trained consultants. An early u upgrade has been approved, however there is an amount of R299.00 payable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Apr 2015, 16:14
Official
Hello zeldab,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you have been contacted by one of our trained consultants. An early u upgrade has been approved, however there is an amount of R299.00 payable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you have been contacted by one of our trained consultants. An early u upgrade has been approved, however there is an amount of R299.00 payable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,