1 reviews | Active since Oct 2012
808 not being answered
I was on hold for 50 min to the 808 number on the 8 July in the morning , again in the afternoon for almost a hour . I got several friends to try phone the 808 number and guess what --- NO ANSWER . I called today and i have been on hold with that ****py tune playing over and over in the back ground. i sent a email a few days ago and guess what - no one has rep**** to me . All i want to know is why are they sending me sms's to my cell saying that i have exceeded 90 per of my R 2200- allowance and then i get a sms saying all outgoing calls have been suspended .. This is on *** tel . You are making me out to be someone who can't control my account . I have no idea what this R2200 - limit is . I went into mtn shop and they tell me i have used about R84- ---- Tell me whats going on !!!!!! I am furious .. My account for outgoing calls are all suspended ???
We are truly sorry for the delayed response and for the inconvenience caused with line that was barred.
We've perused your account. specifically the invoice dated the 20th of July 2015. We see that you exceeded your 500MB data bundle provisioning for the month and continued making use of the service, the additional usage (PSD call charges) was then added to the account and will be debited on the 31st of July 2015 with your other invoice for the number ending with 4463.
The outgoing communication was barred as a security measure to avoid you from over spending. However once the invoices were finalized the lines were reconnected.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for the inconvenience caused with line that was barred.
We've perused your account. specifically the invoice dated the 20th of July 2015. We see that you exceeded your 500MB data bundle provisioning for the month and continued making use of the service, the additional usage (PSD call charges) was then added to the account and will be debited on the 31st of July 2015 with your other invoice for the number ending with 4463.
The outgoing communication was barred as a security measure to avoid you from over spending. However once the invoices were finalized the lines were reconnected.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***