JK
Japie K
1 reviews | Active since Sept 2014
08 Jun 2015, 12:12
808 not answering
I have been trying several times for the last two weeks to get through to Customer service (808) to check if CLI is active my account. If I call my people my number is coming through as \Private Number"although I have asked CLI to be activated.<br> <br> The message \"" Systems have been disrupted\"" keeps coming up when you call 808 but it surely looks to me that the call centre hides behind this message because currently there is no service at all. Been trying for 2 week to get through to 808 without success. <br> <br> Please respond!"""
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MTN South Africa's replyOfficial
19 Jul 2015, 22:03Hello Bigdaddy_01,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, call line identity is active. Should you still encounter a problem, please reset the number sending on your handset by going into the call settings.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, call line identity is active. Should you still encounter a problem, please reset the number sending on your handset by going into the call settings.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply19 Jul 2015, 22:03
Official
Hello Bigdaddy_01,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, call line identity is active. Should you still encounter a problem, please reset the number sending on your handset by going into the call settings.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, call line identity is active. Should you still encounter a problem, please reset the number sending on your handset by going into the call settings.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,