RP
RECARDO P
1 reviews | Active since Apr 2015
16 Apr 2015, 15:28
808 NO ANSWER FOR THE LAST MONTH.
I HAVE TWO DEVICES TAKEN OUT ON DIFFERENT DATES BUT PLACED UNDER ONE ACCOUNT.MY ACCOUNT IS BEHIND AND NOW I HAVE MONEY TO PAY ONE DEVICE UP TO DATE SO I CAN USE IT BUT MTN SHOPS CANNOT ASSIST ME AS THERE IS ONLY ONE ACCOUNT FOR BOTH.THE CALL CENTRE IS NOT ANSWERING MY CALLS FOR MORE THAN A MONTH NOW.
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MTN South Africa's replyOfficial
30 Apr 2015, 13:29Hello recardo.candice,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
MTN South Africa's reply30 Apr 2015, 13:29
Official
Hello recardo.candice,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***