CG
Clare G
1 reviews | Active since Jun 2011
04 May 2015, 14:13
808 NO ANSWER - 50 MINS ON PHONE
MTN refuses to change my debit order date. I used to get paid on the 25th - and now I get paid on the 30th. EVERY SINGLE MONTH my service gets suspended because of \non payment"because my salary has not yet been deposited. EVERY month I sit for hours trying to reconnect my line - I have never waited less than 45 minutes to speak to one of your rude/ *********** consultants. <br> <br> Now - my handset upgrade from 2 years ago is beyond broken"
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 15:26Hello cone,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply13 May 2015, 15:26
Official
Hello cone,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. We are pleased to know that the matter has been resolved,as per our telephonic conversation.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.