LB
Lorien B
1 reviews | Active since Jun 2013
04 May 2015, 10:06
808 knock knock is anyone there
First call = dropped<br> <br> Second call = dropped<br> <br> Third call = 2 minutes and dropped<br> <br> Fourth call = dropped<br> <br> Fifth call = 16 minutes hold time and I had to drop the call for another call<br> <br> Sixth call = dropped<br> <br> Seventh call = 2 minutes and dropped<br> <br> I have full signal and have tried this from multiple numbers. This is also after my wife has been trying to get hold of MTN to resolve a billing issue.
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MTN South Africa's replyOfficial
15 May 2015, 10:51Hello Just_James,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Call Centre Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Call Centre Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
MTN South Africa's reply15 May 2015, 10:51
Official
Hello Just_James,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Call Centre Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Call Centre Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***