DH
Douglas H
1 reviews | Active since Apr 2013
05 Feb 2015, 12:15
808 cuts of me off!!!!
I tried dialling 808 7 times this morning to convert 1 of my 4 contracts to prepaid and to enquire about upgrading another but got cut off each time.<br> <br> Emailed customer care and have received a reply that my query will be dealt with within 5days!!!!<br> <br> All I wanted to do was speak to someone.. but i'm seriously considering porting my contracts to another SP!!
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 10:08Hello Douglash24,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the number has already been migrated to prepaid and the other line has been upgraded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the number has already been migrated to prepaid and the other line has been upgraded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply18 Feb 2015, 10:08
Official
Hello Douglash24,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the number has already been migrated to prepaid and the other line has been upgraded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the number has already been migrated to prepaid and the other line has been upgraded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***