RM
Rhodal M

1 reviews | Active since Nov 2014

08 Jun 2015, 14:40

808 CUSTOMER SERVICE

Dear MTN- Please take note that not everyone has 30-40 mins to wait to speak to a call center agent.<br> Today is one of those days that I have just about had enough<br> Yes you say you experiencing and issue but the truth is today is not the first time I have had to wait on the phone for agents to answer. it does not matter what time of day or night calls are answered after being put on hold for 20 mins or more.<br> lets not forget that once your call is answered they agent have difficulty hearing you and tell you you need to move or your call is being terminated.<br> Unfortunately for me I use a land line to call mtn so i cant move for better signal<br> <br> Thank you in advance for providing the worst customer service possible <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2015, 11:12
Official
Hello dalla24,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.

We would like to assure you that we are actively working to improve our service levels.
Regards

We would like to assure you that we are actively working to improve our service levels.

Regards
Bronwyn
REQ:***

Best regards,