808 customer service 141 lost airtime, sms bundle, data

<p>Good day</p> <p>I spoke with customer care 808 yesterday 13/06/2016 10:14 Vaile Nadele been transferred from 1 agent to another at 10: 16 the call was hang up on me again. I recall 10:18 Orion resolved my reserved airtime by reset my phone ref no ********** 26 yet at 10:27 I have lost my data of more than 10 MB and Daniel ref ********** 69 recovered it after Sebonele could not deal with the problem. Today I have dialed *141# to check just to discover that the airtime and data are correct but I have lost my SMS bundle of 88 SMS left yesterday, when I dialed 808 I discovered that my contract that expired on 15/09/2016 to be transferred to prepaid was already transfer but the prepaid agent informed me she could not help me since it is not on prepaid according to the system and transferred me to contracts this is since 09:10 till 09:38 the agent at contracts ref ********** 26 informed me she could not help me either due to my number are already at prepaid are any person at MTN able to recover my SMS bundle because nobody seem to be capable or competent?</p>