808 Call Centre Non Existent

I am deeply troubled by MTNs conduct towards contract customers over the last 4 to 6 months. The 808 customer care number no longer works as it should. When the number is phoned & the relevant cell phone number is entered, a voice message simply says that MTN has limited access to that account & that customers have to phone ‭(0860) 663-663 for further assistance‬. This is not a free call & the number in NO WAY linked to MTN customer care whatsoever - it is a number for the FOSCHINI GROUP. The group have also raised their concern as to why MTN refers it's customers to them?

I struggled over the last 3 months to gain access & make amendments to my account because of this. Sending Facebook Messenger messages is also a waste of time because messages are never responded to in a timely manner. My last message was sent on 17 Jan 2018 & I still have not received any feedback or assistance. MTN simply takes their customers money & is not interested in any customer service whatsoever. This type of conduct is frivolous & deplorable - I wonder what MTN has to hide?