JB
Jeremy B
1 reviews | Active since Mar 2016
11 Mar 2016, 14:47
808 Bad services holding for more than 25min
Cannot get any help from 808, called more than 6 time and when the call was answered they drop the call, happened 3 times. And on my last call I held for 25min, then could not hold anymore. I going the take-up Cell-C on their buy-out option.
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 17:00Hello Jeraks,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for our Call Centre's delay in answering calls. We noticed on your account that you were able to get assistance.
The reason for the delay is because of high volume of calls we receive.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for our Call Centre's delay in answering calls. We noticed on your account that you were able to get assistance.
The reason for the delay is because of high volume of calls we receive.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply14 Mar 2016, 17:00
Official
Hello Jeraks,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for our Call Centre's delay in answering calls. We noticed on your account that you were able to get assistance.
The reason for the delay is because of high volume of calls we receive.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for our Call Centre's delay in answering calls. We noticed on your account that you were able to get assistance.
The reason for the delay is because of high volume of calls we receive.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***