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Alexander D
1 reviews | Active since Sept 2010
27 Mar 2015, 10:11
808. Anybody out there? still unanswered (3 days)
I have been calling 808 to load data now for 3 days, my longest wait time was 1 hour and 23 minutes before the line just cut out. Still unanswered. I cant believe that as a loyal customer of MTN for over 10 years that this level of customer service has been offered. Its disgusting. <br> <br> If you're competition can answer the phone MTN... So can you!!! Get your call centres sorted out!
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MTN South Africa's replyOfficial
07 Apr 2015, 11:51Hello Blair,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
Kindly note t hat the 1G bundle has been loaded to your account today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
Kindly note t hat the 1G bundle has been loaded to your account today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply07 Apr 2015, 11:51
Official
Hello Blair,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
Kindly note t hat the 1G bundle has been loaded to your account today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
Kindly note t hat the 1G bundle has been loaded to your account today.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***