CJ
Claudia J
1 reviews | Active since Mar 2017
15 Apr 2019, 13:57
808/ 135 - on hold for 2 hours!
My account was suspended but I have my proof of payment that which shows i paid my account. I have been calling 808 as I cannot call 135 as my account is suspended and have been holding for almost 2 hours!!! ive never come across a call centre where I have to wait to speak to someone regarding an issue that is not my fault and so that I dont have to run to an MTN store after wor****! this is extremely frustrating!!!!! Poor service!
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MTN South Africa's replyOfficial
16 Apr 2019, 09:35Good day Claudia,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you. Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you. Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply16 Apr 2019, 09:35
Official
Good day Claudia,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you. Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you. Warm Regards,Zanele MazibukoComplaints Management Team