JM
Julias M
1 reviews | Active since May 2015
26 May 2015, 16:55
808
The service is very poor, you will listen to the auto voice for over 20 mins trying to speak to the consultants. Most of the time the phone end-up hanging up. I tried phoning them for the past two days with regards to the money debited from my account which is not what i signed up for. I am considering contract buy out from cell c.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 10:03Hello juliasm,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the debit order for the month of May is correct because of the upgrade fee of R104.99 which was invoiced in April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the debit order for the month of May is correct because of the upgrade fee of R104.99 which was invoiced in April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 10:03
Official
Hello juliasm,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the debit order for the month of May is correct because of the upgrade fee of R104.99 which was invoiced in April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, the debit order for the month of May is correct because of the upgrade fee of R104.99 which was invoiced in April.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,