1 reviews | Active since Sept 2011
8 months - still no contact...
This is my 3rd Hello Peter compaint... <br> <br> I have raised a query through ever channel at MTN... online (x3), web chat (x3) , I have been to the branch... I have called the called center. Every time they cannot help and raise a ticket with billing... who have NEVER contacted me to assist. My online profile shows that my queries have been closed... but I still haven't received anything.... <br> <br> This month... I have now been charged PSD AGAIN - and I have not run out of data... I'm so tired of MTN and not helping... I will not be renewing my contract... <br> <br> I urge people to use other service providers... because the customer service at MTN is horrific. <br> <br> All I want is a phone call to explain these charges - either reverse them or provide PROOF as to why I have been billed? Specifically the R2700 from a couple of months ago!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for the URL report and Itemised Billing to be sent to you as you have been advised that the charges are valid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request for the URL report and Itemised Billing to be sent to you as you have been advised that the charges are valid.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***