AS
Angelique S
1 reviews | Active since May 2013
15 Mar 2016, 10:01
8 months later and still paying for a cancellation
In July 2015 I requested by Celiwe Nkosi from mtn insurance to cancel my insurance and 8 months later I see I'm still paying for it after I was told in a month it would be cancelled. That is R1120 later which I suggest that mtn better pay me back in cash as I payed cash and cancel the insurance as requested 8 months ago!
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2016, 15:41Hello Angelique Straus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance cover has been cancelled and a credit request for the late cancellation of insurance premiums has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance cover has been cancelled and a credit request for the late cancellation of insurance premiums has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Mar 2016, 15:41
Official
Hello Angelique Straus,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance cover has been cancelled and a credit request for the late cancellation of insurance premiums has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance cover has been cancelled and a credit request for the late cancellation of insurance premiums has been logged, ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***