8 months later and still being billed incorrectly

Hello wikus77,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records your wife's package is not incorrect however you have an additional 300mb and 200sms's bundles that makes your bill higher than the monthly subscription fee.

We tried to contact you to confirm if we can remove the additional bundles however the cal was not answered. Kindly contact our Customer Care on 808 if you would like to remove the bundles.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
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