rS
rosalind S
1 reviews | Active since Oct 2013
23 Jan 2016, 20:13
8 months Later
Its been 8 months later, after the glorious MTN strike and everything else I still await feedback and assistance from MTN. I have also attempted to go to MTN in the Mall at Reds to obtain a new Sim Card because my tablet was ******. They advised me that I can not do this because its under my mothers name. I advised them that I have a letter from my mother giving me permission to this account. I was even able to upgrade with this letter and now I can not even do a sim swap. its been 6 months and no one is willing to assist me or even call my mother to confirm that I am allowed to do the sim swap. I want a new sim card delivered to me and my six months data loaded on that sim card. I look forward to the call to advising you to where you can deliver the sim card for my *** contract and a dual sim card on the *** contract
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jan 2016, 15:20Hello roxysav,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to our records only the account holder is authorised to transact on this account. Kindly be advised that the account Holder has to visit one of our MTN stores for a sim swap as it can only be done at the store, alternatively you can advise the account holder to call our contact centre on 808 to arrange for you to have authorised access to the account.
We trust that you find the above in order.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to our records only the account holder is authorised to transact on this account. Kindly be advised that the account Holder has to visit one of our MTN stores for a sim swap as it can only be done at the store, alternatively you can advise the account holder to call our contact centre on 808 to arrange for you to have authorised access to the account.
We trust that you find the above in order.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply24 Jan 2016, 15:20
Official
Hello roxysav,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to our records only the account holder is authorised to transact on this account. Kindly be advised that the account Holder has to visit one of our MTN stores for a sim swap as it can only be done at the store, alternatively you can advise the account holder to call our contact centre on 808 to arrange for you to have authorised access to the account.
We trust that you find the above in order.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that according to our records only the account holder is authorised to transact on this account. Kindly be advised that the account Holder has to visit one of our MTN stores for a sim swap as it can only be done at the store, alternatively you can advise the account holder to call our contact centre on 808 to arrange for you to have authorised access to the account.
We trust that you find the above in order.
Kind Regards,
Zukiswa
REQ:***
Best regards,