JJ
Jessica J
1 reviews | Active since Dec 2011
21 Aug 2015, 08:10
8 Months and still no assistance from MTN!!
Since January 2015 MTN has been debiting my account incorrectly for my cell phone contract. I have a top up account which is for R169.00 per month with R100 airtime. but since January MTN have been debiting me well into the R200.00 each month and it is never the same amount. I have phoned the call center I have complained to them, they then said that its Nashua Mobile debiting me the extra costs and they will sort that out, every time I phone they always give me the same answer, \it will be sorted on my next debit"but still nothing has been done"
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MTN South Africa's replyOfficial
10 Sept 2015, 10:20Hello Jessica De Jager,
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Kindly note there is a handset fee of R30.78 it was carried over from Nashua to MTN. As per reference number *** ETF was sent to you via email on the 25/08/2015. Please also note we have increased our monthly subscription fees as per link attached: http://www.mtnblog.co.za/2015-rate-changes/.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Keitumetse
REQ:***
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Kindly note there is a handset fee of R30.78 it was carried over from Nashua to MTN. As per reference number *** ETF was sent to you via email on the 25/08/2015. Please also note we have increased our monthly subscription fees as per link attached: http://www.mtnblog.co.za/2015-rate-changes/.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Keitumetse
REQ:***
MTN South Africa's reply10 Sept 2015, 10:20
Official
Hello Jessica De Jager,
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Kindly note there is a handset fee of R30.78 it was carried over from Nashua to MTN. As per reference number *** ETF was sent to you via email on the 25/08/2015. Please also note we have increased our monthly subscription fees as per link attached: http://www.mtnblog.co.za/2015-rate-changes/.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Keitumetse
REQ:***
Thank you for your post
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.
Kindly note there is a handset fee of R30.78 it was carried over from Nashua to MTN. As per reference number *** ETF was sent to you via email on the 25/08/2015. Please also note we have increased our monthly subscription fees as per link attached: http://www.mtnblog.co.za/2015-rate-changes/.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Keitumetse
REQ:***