LF
Luricka F
1 reviews | Active since Jun 2010
24 Oct 2018, 10:44
8 month unresolved overcharged complaint
The disappointment in MTN’s complaint resolution is astounding. From unanswered and ignored emails by managers at Cresta (Lernard Ncube), to MTN loading the incorrect contracts, penalties loaded on my name for a migration to correct their mistake, to me being overcharged by MTN for 8 MONTHS, to debit orders not coming off my accounts, to managers wearing the incorrect name badges in store. I’m sure the next thing is me being blacklisted by MTN for their mistake! Pathetic service. This is completely unacceptable.
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Replies (2)LF
Luricka F's updateReviewer Update
25 Oct 2018, 09:16Dear Jessica
I spoke to the manager at Cresta yesterday who assured me I would have some feedback by COB yesterday. I still haven't even received an email from him.
LF
Luricka F's update25 Oct 2018, 09:16
Reviewer Update
Dear Jessica
I spoke to the manager at Cresta yesterday who assured me I would have some feedback by COB yesterday. I still haven't even received an email from him.
LF
Luricka F's updateReviewer Update
26 Oct 2018, 07:51Thank you Jessica. Did you try to phone me this morning? I wanted to return the call but it said the number is incorrect.
LF
Luricka F's update26 Oct 2018, 07:51
Reviewer Update
Thank you Jessica. Did you try to phone me this morning? I wanted to return the call but it said the number is incorrect.