8 days without any feedback!

Last week Wednesday I had no connectivity could not phone or receive sms and no Internet after I upgraded to s6. Waited to be helped at mtn tyger valley for 30 min. Spoke to the manager and he ran up and down to find out what happened. He could not give me an answer but confirmed that he will investigate and give feedback. today I visited the shop again as i do not have internet on my laptop and i have a uncapped facility and yes i pay my account via debit order Nothing was done. I can't work without my laptop so los of income. And staff at the shop make as if they are doing me a favour I pay almost R1000 per month to Mtn with no service. Wil I be off for another week?