LR
Lisa R
1 reviews | Active since Mar 2016
14 Mar 2016, 08:15
8 Days and still waiting for a phone!
On Sunday, 7th March I submitted an application for my son to move from his current supplier to join the MTN team. I had very helpful and friendly service Glen Branch and was told that within 2 days I would receive a sms to come and collect the phone, should it be approved. On Wednesday I went back to the branch to find out the delay only to be told that they had system errors and I would receive the sms soon. On Friday night, same story, no phone. It is now Monday, 14th March - 8 days later and I still have no feedback and no phone. You clearly do not want any new business. Please feel free to take your time and cancel this contract. I will now be going back to Cell C as they definitely want my business.
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 21:04Hello LisaRad,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
MTN South Africa's reply14 Mar 2016, 21:04
Official
Hello LisaRad,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***