1 reviews | Active since Jun 2017

31 Jul 2017, 09:25

7th week with no Resolution

<p>NO RESPONSE AFTER 7 EMAILS AND CALLS LOGGED</p> <p>Taking money for Airtime, without delivering Airtime</p> <p>I have now logged this call 5 times, I have also logged this call with FNB I have also logged a hello peter call. But still no joy. Whenever I put airtime from online banking the airtime never refelcts. FNB refuses to help me since they are saying YOU MTN ARE TAKING MY MONEY.</p> <p>First Complaint 7 June 2017:<br /> MTN Airtime</p> <p>I have phoned MTN multiple times, I have a contract with them, two. First issues is the airtime was loaded, from banking, it was deducted I received an email from mtn to tell me it was loaded but it never was. For both my numbers. I phoned on 2017.05.31, on 2017.06.06 and on 2017.06.07. Nothing. Eventually loaded more airtime via the point rewards and that shows but everytime I try to make a call it tells me I have insufficient funds. I rebooted, took the sim out, put it back a hundred times. I should move to another SP since MTN clearly does not need or want my busin</p>

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Replies (4)
MTN South Africa
MTN South Africa's reply31 Jul 2017, 11:12
Official

Dear Sammy,

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We have still yet to receive feedback from FNB, however we understand this matter has been prolonged enough and we will process the credit.

Will you be able to provide us with the amount of airtime you requested for each of the following dates so we can process the credit.

26 May 2017

30 May 2017

30 May 2017

24 June 2017

Thank you, and looking forward to hearing from you.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

's update31 Jul 2017, 11:34
Reviewer Update

I can also send you the screenshots from my bankaccount, however those were sent previously.

My first calls were logged with the service desks, after that I started logging with hello peter.

See below, date and amount and the number it was bought for.

6 May 2017 = R60 - ********** 712

24 May 2017 = R60 - ********** 712

26 May 2017 = R105 - Data - 500mb - ********** 949

30 May 2017 = R60 - ********** 712

30 May 2017 = R60 - ********** 949

24 June 2017 = R60 - ********** 712

's update31 Jul 2017, 11:35
Reviewer Update

I see that it hides my phone numbers. You can check my numbers on my contract account with MTN, ********** 222081

's update01 Aug 2017, 15:11
Reviewer Update

No response again!!