7gigs of data for an email and pdf document.

I received a call from MTN Monday to have a package plan of one of sims to be changed. I was told the monthly payment will be lowered and the data will remain the same but the packaged moved. After the call I forgot I needed to send an approve message to have my account debited and went on my days work. Minutes later I received an email with the updated details but with that a whole 7 gigs of my data was also taken from my account. When I enquired this with mtn yesterday I was told they can't see but sent me a data usage of 345mb today I received a response on the below message that a call email and pdf document that was emailed to me used up 7gigs of data. I don't know if this is a money making scheme or whether MTN is trying to test my patience. I've been a client for over a decade and any idiot knows an email with a document attached doesn't even take more than 20mb. When I responded to the below the agent simply ignored me and never responded. I would like to know what happened to my data and I want it reimbursed. Y'ello Keshia,

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Please note that the data was used to connect to the internet.

Interim Pre-paid Itemised Billing Request Step 1 : Subscriber sends an SMS to 30988 with their email address Step 2 : Subscriber receives confirmation from MTN that their request has been received and is being processed Step 3 : 24 hour delay in further communication to subscriber for security purposes Step 4 : After the 24 hour holding period: Subscriber receives SMS from MTN to confirm the ITB request. Customer to respond appropriately: a) 1= Yes – Proceed valid request b) 2= No – Invalid request Step 5 : Subscriber responds a) 1= Yes – Proceed valid request Process continues b) 2 = No – Invalid request Process is cancelled Step 6: 8 hour delay in further communication to subscriber for security purposes Step 7 : Subscriber receives an email from MTN to validate their email address. This email will contain a link for the subscriber to request a One Time PIN (OTP) Step 8 : Subscriber receives the OTP from MTN and enters this OTP on the web link. NB: The OTP is only valid for 15 minutes. If the OTP has not been entered within the 15 minute time period, the subscriber will have to request a new OTP. Step 9 : Subscriber receives an SMS from MTN to acknowledge that their request is being processed Step 10 : Subscriber receives an email from MTN containing their Itemised Bill in PDF format.

~ar