mS
mamokete S
1 reviews | Active since Jan 2012
27 Jan 2016, 09:15
7Days no Handset
I did an upgrade a week ago and was informed that i will get a handset within 7days so i called wanting to know when will i get my phone and was given a number to track *** and call RTT to my surprise they claimed they came for 3days and was never home i am always here worst is no 1 called to confirm date of delivery the stupid driver never bothered to call or hoot when he got to he gate for me to open so i want this contract cancelled i havent signed any documents and i havent received the goods from MTN so its breach of contract from their side my number is ***
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MTN South Africa's replyOfficial
27 Jan 2016, 19:48Hello Mamokete Sithole,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 19:48
Official
Hello Mamokete Sithole,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,