JM
Jenett M
1 reviews | Active since Aug 2012
22 Mar 2016, 09:58
***
I upgraded over the phone with the lady by the name of Cindy and she promised me my phones will be delivered on Friday as its a long weekend. <br> <br> Up until today I haven't received anything from MTN.<br> <br> What I don't understand is, isn't the Sales person's responsibility to call me and check if I have received my order? Instead every time I call MTN, they give me different numbers to follow up or after holding for almost 20 minutes the phone goes OFF.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
23 Mar 2016, 23:04Hello Oaratwa,
We are truly sorry for the inconvenience caused.
We do see that you've opted to cancel the upgrade done and the cancellation request has been submitted today for processing.
The device will be returned by our courier service and once confirmed will the upgrade be reversed and your package reverted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We do see that you've opted to cancel the upgrade done and the cancellation request has been submitted today for processing.
The device will be returned by our courier service and once confirmed will the upgrade be reversed and your package reverted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply23 Mar 2016, 23:04
Official
Hello Oaratwa,
We are truly sorry for the inconvenience caused.
We do see that you've opted to cancel the upgrade done and the cancellation request has been submitted today for processing.
The device will be returned by our courier service and once confirmed will the upgrade be reversed and your package reverted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We do see that you've opted to cancel the upgrade done and the cancellation request has been submitted today for processing.
The device will be returned by our courier service and once confirmed will the upgrade be reversed and your package reverted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team