7 Year old active frequently used sim card , Deactivated or ported and poor customer service from MTN Maponya Mall

<p>MTN I am really dissapointed in how you treat your customers from all levels and at this rate you will loose a family of 7 who are all on your network and also part of the MTN Zakhele shares. How does a sim card that has been working for 7 years stop working? Upon visiting MTN Maponya we were told the sim card has been deactivated due to it not working for 3 months, and also ported to another network and it's our responsibility to find out where? how do you tell your customer that? first of all when if a sim card is being swaped, there should be some security questions that get asked by the network provider, last activity being airtime loaded, last numbers called e.t.c. all this activity has been recorded. The magnitude of this inconvenience is unmeasurable, i'm not sure how your customer service consultants cannot 2 and 2 together, of this day in age where most application systems authenticate via cell phone, recent messagesfrom MTN were sent to that phone number, an affidavit is also available for this number.</p> <p>Affected number ********** 517</p>