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JvdM
Jomari van der Merwe

1 reviews | Active since Aug 2017

20 Sept 2017, 15:31

7 weeks later, no phone but have been charged

This is a follow up of a previous review. I am having a terrible time trying to get a phone out of MTN. It is 7 weeks today since I placed an order for an upgrade op 2 August.

The incorrect phone was delivered on 18 August and since then I have had no joy what soever to get my handset from MTN. I have returned the incorrect phone. I have spent at least 8 solid hours on the phone and in store to try and get my phone.

No one seem to be able to help me.

I HAVE BEEN CHARGED.. Unfortunately I have 2 phone numbers on the contract and if I block the direct debit, we will not have any phones.

So I thought if I can cancel the upgrade, maybe I can go to a store and get a phone there. But I am having a hard time to get that done. Every time I phone MTN, I am on hold for more than 20 minutes. Just to be redirected to Jhb where no one can help me with me query.

MTN, what must a customer do to get a response from you?

I have had multiple "we will call you" empty promises. Another one today.

Someone, Please help me!!!

0
Replies (3)
JvdM
Jomari van der Merwe's update21 Sept 2017, 15:39
Reviewer Update
Thank you Alice. I have made 16 calls to MTN in this regard with no one phoning me back, ever.. Something needs to be done about this poor service, really! How does it take 7 weeks to sort this problem out?? I have had a promise yesterday that a supervisor will phone me today. She did not. When I phoned again today (after the time I was promised she will get back to me by), she made the same promise as last week that she will cancel the upgrade...tomorrow (like she would have done last Tuesday). So where does this leave the customer? Nowhere.. I am stuck with this system where I do not get a phone I was supposed to and it seems impossible to cancel the upgrade to get a phone elsewhere.. How does that work for anyone but MTN?
JvdM
Jomari van der Merwe's update21 Sept 2017, 15:39
Reviewer Update
Thank you Alice. I have made 16 calls to MTN in this regard with no one phoning me back, ever.. Something needs to be done about this poor service, really! How does it take 7 weeks to sort this problem out?? I have had a promise yesterday that a supervisor will phone me today. She did not. When I phoned again today (after the time I was promised she will get back to me by), she made the same promise as last week that she will cancel the upgrade...tomorrow (like she would have done last Tuesday). So where does this leave the customer? Nowhere.. I am stuck with this system where I do not get a phone I was supposed to and it seems impossible to cancel the upgrade to get a phone elsewhere.. How does that work for anyone but MTN?
JvdM
Jomari van der Merwe's update21 Sept 2017, 15:39
Reviewer Update
Thank you Alice. I have made 16 calls to MTN in this regard with no one phoning me back, ever.. Something needs to be done about this poor service, really! How does it take 7 weeks to sort this problem out?? I have had a promise yesterday that a supervisor will phone me today. She did not. When I phoned again today (after the time I was promised she will get back to me by), she made the same promise as last week that she will cancel the upgrade...tomorrow (like she would have done last Tuesday). So where does this leave the customer? Nowhere.. I am stuck with this system where I do not get a phone I was supposed to and it seems impossible to cancel the upgrade to get a phone elsewhere.. How does that work for anyone but MTN?