1 reviews | Active since Oct 2010
7 weeks and still waiting
I handed in my damaged iPhone 6 (64GB) for repairs to MTN (the Glen), and claimed the cost from MTN Insurance, on 4 January 2015. I was told it would take 7 to 10 working days to complete the claim and the repairs.<br> <br> It is now 7 weeks later and I still do not have a repaired or replacement phone (20 February 2015).<br> <br> I have dealt with several people at MTN High Volume Repair Centre, MTN Insurance, as well as MTN The Glen. Every time I speak to someone they have a different excuse as to why my phone is not yet ready - mostly it has been internal problems within MTN. Their internal problems do not help me to get my phone back.Every time someone promises to phone me back but no one ever does.All the available telephone numbers at MTN also never get answered or I'm placed on hold for a minimum of 15-30 minutes and then the query is still not resolved.<br> <br> In the meantime, I've been paying for a ridiculous contract for which I have no phone. I'm feeling very irate with MTN at the moment and I just wish my query could be finalised as soon as possible.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted you will need to contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted you will need to contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***